If you are receiving this error message, it might be because we do not have a valid email address on file for you either because you never supplied it or you have changed it and not reported the change to us.  If your Membership has lapsed, you will only be able to retrieve your User Name and/or reset your Password.  

To remedy, contact Login Support under the Contact button, include your membership number along with your valid email address and explain the situation.   They will update your account files and assign a temporary password for you to login with.

You can retrieve your User Name and reset your Password whether or not your membership is current.   Please navigate to Resources/Recover ID and Password and request your Username and/or reset your Password.  This will send your User ID to the email address on file.

If you forgot your Password, there is no way to recover it as it is encrypted.   However, the system will create a new temporary password for your account and send it to the email address on record.

If you do not receive the email, usually within a few minutes, then either the email address in your account record is incorrect or the email is going to your spam box or being rejected.   This is particularly problematic for people with MindSpring or Earthlink email addresses.   If the former is the case, you will have to contact Login Support under the Contact button and ask to have your email address updated.   If our return email is being rejected, you will probably need to add our addresses to your safe sender "White List".

This is extremely easy to do and you should change your password periodically for security.

Simply navigate to Members/Profile/Edit Profile Details and click the Contact Info tab.   Locate the Username, Password and Verify Password fields and and make changes as you see fit.

User Name(ID) must be at least 5 alpha-numeric characters, upper and lower case.   Passwords must be at least 6 characters and can be comprised of alpha-numeric and special characters such as " (){}*$ ".

A Password Generator module will appear in the left panel that you can use to create random passwords with either lowercase letters and numbers (Easy-Mode) or higher strength passwords using all characters (Safe-Mode).